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Shipment Policy
Everything you need to know about how your 9one order reaches you.
Where we deliver
We deliver across Pakistan through trusted courier partners.
Order processing
Orders are processed on working days after confirmation. Orders placed on weekends or public holidays are processed on the next working day. You'll receive a confirmation email once your order is placed.
Delivery time & charges
Estimated delivery time and shipping charges for your city are shown at checkout before you pay. Delivery times may be longer during sales, holidays or for remote areas.
Tracking your order
Once your order is dispatched, you'll receive tracking details by email or SMS. You can also view your order status in your account.
Payment on delivery
Where Cash on Delivery is offered, please keep the exact amount ready. Available payment methods are shown at checkout.
Failed deliveries
Please make sure your address and phone number are correct. If the courier can't reach you after repeated attempts, the parcel may be returned to us and re-delivery charges may apply.
Need help?
Email us at info@9one.com with your order number and we'll sort it out.